Transform Client Relationships with AI-Driven Insights
Two12 integrates expert interviews and advanced analytics to identify revenue opportunities and retention risks, empowering client-facing teams and due diligence teams to mitigate risks, align strategically, and drive retention through actionable feedback.
of respondents withhold key feedback in written surveys, but our live interviews reveal deeper insights.
- Prevent churn
- Identify opportunities
- Strengthen relationships
We Turn Relationships into Revenue
B2B teams often rely on limited feedback mechanisms like surveys and NPS scores, leaving them blindsided when revenue stalls or churn happens unexpectedly. Two12 was founded to solve this problem. Our expert-led interviews and proprietary analytics platform uncover the insights that traditional metrics miss—revealing relationship risks, growth opportunities, and strategic misalignments before they impact your bottom line.
"Had Two12 not come in, we would not have remained a client."
CFO, IT Consulting Firm
Why Our Analytics Stands Out
Two12's platform combines qualitative interviews with AI-powered analytics to score client relationships across key dimensions. Our approach uncovers hidden risks, measures trust levels, and delivers insights far beyond what traditional CSAT or NPS metrics can offer. By analyzing sentiment, identifying patterns, and mapping stakeholder alignment, we provide a comprehensive view of your client relationships.
"Two12 gets to the heart of how we're perceived and what we can be doing better. It's become essential to how we manage client success."
— Kevin McCarty, CEO at West Monroe
Two12 Analytics Engine
AI-Powered Analysis
Patterns detected across 12 dimensions
Deeper Insights
Uncover what clients really think, not just what they say in surveys
Early Risk Detection
Identify relationship issues before they impact your bottom line
Strategic Growth
Turn client feedback into actionable growth opportunities
What You'll Receive In Every Two12 Engagement
We distill deep client interviews into sharp, visual reports that reveal relationship risk, retention blockers, and expansion opportunities. As a leader, you may think your team has a clear view of client relationships. But busy CSMs and unclear client feedback can create blindspots. Our live-interview process uncovers what's really going on and delivers a report with clear, actionable steps to strengthen those relationships.
Two12 Client Report Components
Ready to find out what your clients really think?
Who This Helps
Customer Leaders
- Prevent churn early
- Improve stakeholder fit
- Prioritize retention efforts
For Account Managers
- Surface upsell paths
- Identify expansion signals
- Build stronger relationships
For M&A Diligence
- Flag risky relationships
- Strengthen deal confidence
- Validate revenue durability
Beyond Traditional Metrics
Our live-interview process goes beyond surveys. We engage directly with your clients to uncover hidden opportunities and deliver insights you can act on immediately.
Uncover What Surveys Miss
Surveys stop at scores
We surface the "why" behind client behavior
See What Clients Really Think
Health Scores miss misalignment
We map relationship risks in plain English
Spot Risks Hiding in Plain Sight
Feedback forms get polite answers
We uncover candid insights through expert interviews
Turn Insights Into Action
Generic recommendations lack context
We deliver specific, actionable next steps
Let your clients tell you what they really need.
Partner with Two12 to drive smarter retention, stronger relationships, and long-term revenue alignment.