About Two12
We help teams build stronger client relationships through deeper insights
Our Story
At Two12 Client Alignment, we transform how organizations understand and strengthen their most valuable relationships. Founded by experts with over 100 years of collective client service experience, we've driven measurable revenue growth for Fortune 5 companies by uncovering what truly makes partnerships thrive.
Where surveys and surface-level feedback fall short, our certified interview specialists excel. Through structured, live conversations and data-driven analysis, we reveal the insights your clients aren't sharing—enabling Account Managers, Customer Success teams, and M&A specialists to anticipate risks, deepen strategic alignment, and convert feedback into retention-driving action.
Today, leading companies across industries partner with Two12 to strengthen client relationships and deliver sustainable growth outcomes.
Our Mission
To help teams build stronger, more aligned client relationships through deeper insights and actionable intelligence.
Our Values
Listen Deeply and Honor Confidentiality.
Deliver Actionable Insights, Not Just Data.
Strengthen Relationships Through Honest Feedback.
Our Team
Karin Giffney
Co-Founder, Executive Leadership Coach
From executive marketing roles at Fortune 500 companies to intimate one-on-one conversations, Karin has always made space for meaningful connections. Her career is defined by listening deeply, asking the right questions, and making people feel safe to share what matters most.
As an executive leadership coach and relationship expert, Karin brings a unique blend of strategic thinking and emotional intelligence to every client conversation. Her ability to uncover hidden insights and translate them into actionable recommendations has helped dozens of companies strengthen their most valuable relationships.
Jim Miller
Co-Founder
As a successful entrepreneur and analytical thinker, Jim Miller has built a career on turning insights into business impact. His ventures are grounded in the belief that data is only powerful when it leads to meaningful action, and he knows how to make that happen.
With over 15 years of experience in client relationship management and business development, Jim has a proven track record of helping companies identify and address relationship risks before they impact the bottom line.
Jim's approach combines analytical rigor with practical business sense, ensuring that every insight translates into tangible value for clients. His expertise in relationship dynamics and strategic alignment has made him a trusted advisor to executives across industries.
Get in Touch
Ready to strengthen your client relationships?
Book a call to learn how Two12 can help you prevent churn and drive growth through deeper client insights.
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