For Consulting & Client Services
Understand delivery gaps, uncover growth levers, and deepen client engagement.
Two12 helps consulting and professional services firms strengthen high-stakes client relationships through deeper insights and actionable intelligence.
Client Relationship Health Overview
Value vs. Perception
Key Opportunities
- Strategic advisory
- Process improvement
- Executive alignment
Key Challenges We Solve
Delivery Gaps
Identify misalignments between your delivery and client expectations before they impact your relationship and future work.
- Uncover hidden frustrations with current delivery
- Identify gaps between expectations and reality
- Get ahead of scope creep and project issues
Stakeholder Alignment
Build deeper connections with decision makers by understanding what they truly value, not just what they say in status meetings.
- Map stakeholder priorities and power dynamics
- Understand unspoken expectations and requirements
- Build trust through demonstrated understanding
Growth Opportunities
Transform client feedback into actionable growth opportunities by identifying unmet needs and expansion potential.
- Uncover white space for additional services
- Align your offerings with client strategic goals
- Identify cross-selling opportunities across practice areas
How It Works
1. Structured Interviews
We conduct live interviews with your engagement lead and client stakeholders. Our third-party position allows us to gather unbiased, honest feedback that clients might not share directly with your team.
2. Data-Driven Analysis
We assess Trust, Competency, and Value to pinpoint misalignments. Our proprietary framework identifies gaps between what clients value and where your team is focusing effort.
3. Actionable Report
You receive a concise plan with clear recommendations to strengthen client relationships and identify growth opportunities. Our insights are specific, actionable, and prioritized for impact.
4. Implementation Support
Backed by deep expertise in organizational psychology, Two12 makes the process effortless. We coordinate directly with your team to schedule interviews, and deliver clear, actionable insights to help you strengthen and grow your client relationships.
Success Stories
Saved $250K Engagement
Our assessment identified critical misalignments with key stakeholders that were putting a major engagement at risk. The consulting team adjusted their approach and saved the relationship.
Partner
Strategy Consulting Firm
Expanded Key Account
Our insights revealed unmet needs that the client hadn't explicitly shared. This led to a 40% expansion in services by addressing these previously unknown priorities.
Director
Professional Services Firm
Improved Client Satisfaction
Our assessment identified delivery gaps that were causing frustration. The team implemented our recommendations, resulting in significantly improved client satisfaction scores.
Client Director
Digital Agency
"Two12 helped us uncover critical insights that we would have missed. Their approach revealed stakeholder concerns that weren't surfacing in our regular client meetings, allowing us to address them proactively."
Managing Director
Global Consulting Firm
Ready to strengthen your client relationships?
Book a call to learn how Two12 can help you deepen client engagement and drive growth through actionable insights.