Protect and Grow Your Accounts
For Account Managers & Customer Success in SaaS, Tech, and Beyond
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Through in-depth, one-on-one interviews with your most important clients, Two12 Group delivers unbiased, third-party insights that uncover hidden opportunities, reignite stagnant revenue, and strengthen key relationships. This tailored approach helps you deepen client loyalty, differentiate your brand, and unlock measurable results that drive long-term success.
Why It Matters
212 identifies where your team's effort is misdirected—working too hard on areas clients don't value, while underapplying where they do, risking churn.
Surveys fall short—research shows 60% of respondents withhold key feedback in written surveys (Forbes, 2023), but live interviews uncover deeper insights.
Misalignment (like a trust gap) risks revenue before red flags appear, making proactive identification crucial.
How It Works
Live Interviews
We conduct live interviews with your manager and up to 3 client stakeholders—no bias, real insights.
Data-Driven Gaps
We score trust, satisfaction, and value (1-10 scale) to pinpoint misalignments.
Actionable Report
A 5-page plan (e.g., 'Shift effort to support') to protect accounts.
Annual Subscription
One audit (Standard) or two with added support (Premium)—your team coordinates, we deliver.
Impact
Saved $100K Revenue
One team shifted effort based on our audit findings, securing a key account that was at risk.
Cut Churn Risk
Fixed a trust gap identified in our audit—client stayed and expanded their contract.
Big ROI
Protects high-value accounts with data-driven insights, not guesswork.
212 helped us save a key account by shifting focus—game-changer. Their insights uncovered issues we never would have found through our standard surveys.
– Sarah Johnson, VP of Customer Success at SaaS Enterprise
Schedule a Demo to Protect Your Accounts
See how 212 Client Alignment can help you identify and fix misalignments before they lead to churn.
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